No need to worry. We’re here to help. If it’s an urgent issue, please call our office immediately. For non-urgent matters, you can report it through our online repair reporting system, Fixflo, and we’ll reach out to you promptly.

After viewing the property, you can initiate the application process by either revisiting the property listing on our website and clicking the “Apply for this property” button, or by accessing our application form directly and selecting the desired property from the dropdown menu.

Our goal is to process your application promptly, ideally within 5 working days. However, the timeframe may vary based on factors such as response times from referees and the completeness of your application. Rest assured, we strive to expedite the process as efficiently as possible.

Upon acceptance by your landlord, we can reserve the property for you for up to 4 weeks. While some landlords may require a shorter timeframe for moving in, we acknowledge that you may need to provide notice at your current residence.

Your holding deposit amounts to one week’s rent for the property you’re applying to rent. To initiate the application process, the holding deposit must be paid. If you later decide to withdraw your application, the holding deposit will be forfeited. Upon acceptance, this amount is deducted from your deposit, which is payable upon move-in.

For urgent matters concerning security, heating, hot water, or severe leaks in your home, please contact us via our WhatsApp contact numbers, which are available on the contact page of our website.

We operate a paperless office for convenience and efficiency. Your tenancy agreement will be sent to you via email through ‘Adobe Sign’ for electronic signature. Prior to your move-in date, you will also receive the property inventory, Gas Safety Certificate, Electrical Safety Certificate, Energy Performance Certificate (EPC), and right-to-rent report for your review and signature. These documents can be conveniently signed and returned at your preferred time before collecting your keys. Additionally, your first month’s rent and deposit must be paid before key collection.

In most cases, adjusting the rent payment date is possible, but it would require covering the shortfall for the period between the current payment date and the new one. For instance, if you currently pay on the 15th of the month and wish to change it to the 22th, you would need to pay an additional week’s rent to bridge the gap.

Per the terms of your tenancy agreement, you are required to provide us with 30 days’ written notice. This notice must be delivered via email, letter, or submitted through our office. The 30-day notice period begins from the day we receive your written notice. Upon sending your notice, you will receive an advice sheet via email outlining the proper procedures for vacating the property and scheduling the exit inspection.

Your Property Zone will always strive to assist in resolving neighbour-related issues to the best of our ability. However, there are limitations to our involvement. If the problem persists, we recommend reaching out to the environmental health department of your local authority for further assistance.